Terms and Conditions
These Terms and Conditions set out the rules that apply when you use the gaming services provided by PlayHub Casino. By registering an account or placing any bets on the platform you are agreeing to be bound by these terms, our privacy policy and any specific rules that relate to individual games or promotions.
Acceptance and Changes to the Terms
We may update these Terms and Conditions from time to time. Any changes will be published on this page and, where reasonably possible, we will notify you in advance. Your continued use of the site after changes have been made constitutes your acceptance of the updated terms. If you do not agree with any modification, you should stop using the services immediately.
Eligibility
To open an account and use our services you must be at least eighteen years old and legally entitled to gamble in your country of residence. You may only hold one account with us. If we discover that you have opened multiple accounts we reserve the right to close all accounts and void any winnings.
Residents of countries where online gambling is prohibited are not permitted to register or place bets. It is your responsibility to ensure that you are complying with the laws in your jurisdiction.
Account Registration and Verification
When you register you must provide accurate, complete and up-to-date information. We are entitled to verify the details you supply and may request additional documentation at any stage. Failure to provide requested information may result in the suspension or closure of your account.
You are responsible for maintaining the confidentiality of your login details. Any activity carried out under your account will be treated as having been carried out by you. If you suspect that your account has been compromised you must notify us immediately.
Deposits and Withdrawals
Funds can be deposited using any of the payment methods made available on the site. All deposits must be made from a payment instrument registered in your own name. We do not charge fees for deposits, although your bank or payment provider may apply charges.
Withdrawals are processed back to the same method used for the deposit where possible. Before any withdrawal can be made we may require you to verify your identity. Withdrawal requests are normally processed within a few business days, although the exact time will depend on the verification status of your account and the payment method chosen.
Any withdrawal of winnings will only be paid into an account held in your own name. We reserve the right to request further documentation before releasing funds.
Bonuses and Promotions
From time to time we offer bonuses and promotional offers. Each promotion has its own set of rules which will be clearly displayed on the relevant page. Unless stated otherwise, all bonus funds are subject to wagering requirements before they can be withdrawn.
We reserve the right to withdraw or amend any promotion at any time. Abuse of bonus offers, including the use of multiple accounts or irregular betting patterns designed to exploit the bonus, may result in the bonus and any associated winnings being forfeited.
Responsible Gambling
We are committed to promoting responsible gambling. Tools are available to help you manage your play, including deposit limits, loss limits, session-time reminders and self-exclusion options. If you feel that gambling is becoming a problem, please make use of these tools or contact our customer support team for further assistance.
Prohibited Activities
You must not use the services for any unlawful purpose. The following activities are strictly prohibited: colluding with other players, using automated scripts or bots, exploiting software or system errors, and engaging in any form of fraudulent or dishonest behaviour.
We reserve the right to investigate any suspicious activity. If we reasonably believe that you have engaged in prohibited conduct we may suspend or permanently close your account and withhold any funds.
Intellectual Property
All content, software, graphics and branding appearing on the site remain our property or that of our licensors. You are not permitted to copy, modify, distribute or create derivative works from any material on the platform without our prior written consent.
Limitation of Liability
The services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we exclude all warranties and representations relating to the services. We will not be liable for any indirect, consequential or special losses, including loss of profits or data.
Our total liability to you shall not exceed the amount you have paid to us in the twelve months preceding any claim. Nothing in these terms excludes our liability for death or personal injury caused by our negligence or for fraud.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions you can contact our customer support team through the live chat facility or by email.